Cargo Hub Operations Control Agent Service Recovery & Hub Operations
I visit our freight halls at the airport several times a day to discuss capacity planning for our flights and change plans if necessary. As a cargo hub operations controller, I check the scheduling for our long- and short-haul flights. I work closely with the Operations Network Control team, with handling agents such as Cargologic and Swissport, as well as with our flight dispatchers.
I’m also out on the apron a lot: if we have flights with special freight or passenger luggage, I check to make sure that an animal has enough water or whether a valuable painting has been loaded safely, for example. I feel very proud to hold such a responsible role in this complex “machine”.